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» What happens if I am not in to receive the order?
» What happens if I want to cancel an order?
» Orders outside the UK
Your delivery charge is based on the weight of the items your order and will be calculated for you. Delivery starts at just £2 but will never be more than £8, regardless of how large your order is. The vast majority of items are sent via Royal Mail but larger orders may be sent via Courier. We normally deliver all goods within 7 days. Average delivery time from receipt of order to dispatch is 3 days.
If you have not received your order within 7 days, please contact customer services. We will check on your order and reply to you as soon as possible.
Deliveries are made from Monday to Friday between 8am and 6pm. There are no deliveries at weekends or on public holidays.
We will notify you by e-mail when your order is dispatched.
Unfortunately however, we cannot provide you with any information on the exact time of delivery, as we do not know which route the driver will take. We can only say whether or not the order has been dispatched for delivery that day, or if there have been any problems.
If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to delivery the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.
If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to re-order if you still want the goods.
You can check the delivery status by logging into your account on the website click here to check delivery status.
What happens if I am not in to receive the order?
If the driver does not find you in to receive the goods, he will try again the next day. Normally three attempts will be made to delivery the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.
If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to re-order if you still want the goods.
What happens if I want to cancel an order?
We try to ensure the shortest possible delivery time
In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately it is not always possible to cancel your order. If we are unable to cancel the order you will need to return the goods to us.
T-Shirts-Direct.com currently only delivers within the UK.