Home » T-Shirts-Direct.com Frequently Asked Questions
Please click on the relevant question.
What is your quality like?
How do you keep your prices so low?
Do your prices include VAT?
What is your sizing like?
How much is delivery?
How long do you take to deliver?
How do I change my password?
How do I change my account details?
How do I get a copy invoice?
What payment methods do you offer?
What is your returns policy?
How do I swap a size?
Do you offer discounts for charities?
What are your supplier policies?
We sell first rate brand quality merchandise from companies such as Hanes, Fruit of the Loom, Regatta, Ping, Stedman, Jt's, Gildan and Northquay.
How do you keep your prices so low?
We do not have shops, we buy our polo-shirts, t-shirts and sweatshirts and other items in high volume and supply direct to businesses.
Yes, all listed prices include VAT at 17.5%
We try and give as much information about sizing as possible. Below the picture of each product is a "size information" button. Clicking this will give you relevant information about the product. As we supply products from different manufacturers sizes do vary from product to product.
Colours?
Colours may vary on the product from what is shown on screen due to various factors such as monitor calibration. The colours shown are a guide only.
Your delivery charge is calculated based on the weight of your purchased items. We use Royal Mail for shipping the vast majority of items.
How long do you take to deliver?
Normally within a few days. We hold high levels of stock in our warehouse. Sometimes a high level of orders on a particular size or colour may take us out of stock for a few days.
Go to http://www.t-shirts-direct.com
Click on "My Account" at the top right side of the page
Enter your user name and current password
In "My Account" click "change my account password"
How do I change my account details?
Go to http://www.t-shirts-direct.com
Click on "My Account" at the top right side of the page
Enter your user name and current password
In "My Account" click "View or change entries in my address book".
We send an invoice with your order. Should you need a copy invoice:
Go to http://www.t-shirts-direct.com.
Click on "My Account" at the top right side of the page
Enter your user name and password
Your previous orders are shown in the first box.Click "view".
Click printable invoice.
Using your credit card to make purchases via our web site is a secure way to pay for your goods.
We have put a number of security steps in place to give you, the customer, total confidence when purchasing through the Internet:
11a. All sensitive information, including personal details as well as credit card information, is encrypted through the use of our secure server software (SSL). This means that information can only be exchanged between you and us, and that no third party can access this data. You will see a padlock symbol on the bottom right of your browser shows which pages are covered by this security system. The URLS of secure pages also start with the prefix https://
11b. All historical information regarding credit card details is held on a payment providers secure server. We do not retain live records of customer personal details or credit card information on our web servers after the transaction has been completed (i.e. you will need to enter your details each time you order over the Internet).
What payment methods do you offer?
We accept credit cards, debit cards and Paypal. For export orders we accept bank transfers. We do not accept American Express.
Our goal is one-hundred percent customer satisfaction. If you don't like a product or it is the wrong size, send it back to us for a refund. You are entitled to return the goods within 14 days from delivery date, assuming the goods are unused, undamaged and in the original packaging.
To process your return, you must use our online returns system.
Simply log into your account and click the “return” link next to the order you wish to return. Then follow the simple instructions, print out your returns form and return it with your goods. Your refund will then be processed.
Returns not processed by our returns system and not accompanied by a correct returns form will be subject to an admin fee of £2.50.
If you have ordered products and you need a different size, you will need to return your items as described above. We will refund the cost of your items when they are received. You then need to order the correct sizes you require as normal online.
Do you offer discounts for charities?
We would very much like to be able to help all of the people contacting us regarding charitable projects. However we have taken the decision to select two nominated charities who we donate to on a regular basis. We are happy to try and assist you in finding the most suitable products at the lowest price but we do not offer specific discounts or free products for charities.
What are your supplier policies?
T-Shirts-Direct.com (part of the Quayside Group) conducts business with those suppliers only who share the company's commitment to its high standards of business ethics.